In today's digital age, customer engagement is a critical factor for business success as savvy customers demand personalized and seamless experiences. Organizations are constantly seeking innovative ways to connect with their customers and Salesforce's suite of Digital Engagement solutions offers a comprehensive toolkit for businesses to excel.
Join OSI Digital’s Salesforce experts for a webinar to lift the hood on the digital engagement landscape. In this webinar, we will share insights on the use cases and features of Digital Engagement followed by a product demo that covers various Digital Engagement service channels and possible interactions between customer and agents. Mark your calendars and join us for an engaging session that could shape the future of your customer relationships.
What You'll Learn:
- Service Cloud Digital Engagement features and functionality
- How to improve customer engagement in a digital world
- How Digital Engagement can be leveraged to respond to messages via Web Chat, WhatsApp, SMS and Facebook Messenger
- Insights into customers and agents experiences when dealing with service requests
Event Details :
- DATE: October 11, 2023
- TIME: 10:00 AM - 11:00 AM (PST)