Through an unwavering commitment to service delivery excellence, the OSI team was able to combine technical innovation with a pragmatic approach that aligned with HCA’s overarching business strategy.
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Stronger alignment of resources with appropriate skill-set and training
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Implemented frameworks and methodologies to optimize service desk capabilities
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Developed and managed standard operating procedures in collaboration with HCA’s IT team
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Developed new SLA’s and associated metrics
Optimized cost-efficiency and increased overall customer satisfaction results
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